How Todays Technology Can Make Your Customer Service Better

The majority of business owners already know that the satisfaction and happiness of their employees are two of the most important factors in business. Therefore, it is important to have processes that make sure they are up to date and using modern technology. Using, new technology is a great way to improve your customer and business. 

Making these improvements doesn’t need ot use a lot of resources or time especially when it comes to the latest technology such as setting up a virtual mailbox using

Let’s have a look at some of the other ways today’s technology can make your customer service better below: 


There are more ways than ever before to communicate with customers, therefore there can be no excuses when it comes ot lack of or bad communication. A great thing about technological advances is the way it allows you to connect with your customers. Whether is via Facebook, live chat, email, or other forms of technology it is all crucial for reaching your customers. 

Using Social Media 

Social media has to be one of the best things to come from technological advances for business. It helps to build a strong and loyal business-customer relationship through engagement. Social media provides the means for customers and businesses to communicate 24/7. Whether it’s through videos, blog posts, infographics, webinars, and more, businesses are now able to engage their customers in more ways than ever, and in the way that the customer prefers. 

Tracking Capabilities

Want to let your customers know exactly where their parcel is? No problem, tracking can help. Gone are the days where your only choice was to call a landline and try to figure out where it was on the route. Today’s technology means that businesses can provide real-time tracking to their customers. They can track their parcel, and even divert it and leave last-minute instructions for the delivery.  This has become a positive feature for businesses, so definitely something you should consider investing in. 

Better Availability 

Today’s technology enables you to always be available for your customers. Ok, so it might not be possible to have someone there 24/7, however, the regular 9 to 5 jobs roles are long gone. Businesses can now provide availability at any time. It could be through live chat, social media, or on social media platforms such as Instagram. Because technology has improved the ability for remote working, you could even recruit employees who live in different countries and can work a wider range of hours. Customers like to have access to customer service available in longer hours than 9 to 5, therefore you need to make sure you consider this in your business plans. Even employing a few people to look after your social media after usual hours would be beneficial. 

These are four great ways that technology can help the businesses of today to make their customer service better. Are there any other ways technology has helped your business? Please share a few in the comments below.

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